Support

Cleaner · Help with subscriptions, refunds, and general questions · DREAMTEC INTERNATIONAL LIMITED

How can we help?

Browse the answers below for common subscription and refund questions. If you still need assistance, send us a message—we typically reply as soon as we can.

Frequently asked questions

How do I cancel my subscription?

Subscriptions are managed through your Apple ID. To cancel:

  1. Open the Settings app on your iPhone
  2. Tap your name at the top, then tap Subscriptions
  3. Select Cleaner from the list
  4. Tap Cancel Subscription and confirm

If you do not see Subscriptions, tap Media & Purchases → View Account → Subscriptions, then choose Cleaner.

How do I request a refund?

We’re sorry if Cleaner did not meet your expectations. Apple handles all App Store payments and refunds—we cannot issue refunds directly. To request one:

  1. Visit reportaproblem.apple.com
  2. Sign in with the Apple ID used for the purchase
  3. Choose I’d like to → Request a refund
  4. Select a reason, then pick the Cleaner purchase and submit

Apple usually responds within about 48 hours. More details: Apple Support — Request a refund.

The app isn’t working as expected. What should I try?
  1. Update Cleaner to the latest version from the App Store
  2. Restart your device and reopen the app
  3. Check that you have a stable internet connection (Wi-Fi or mobile data)
  4. If the issue continues, email us with your device model, iOS version, and a short description of what happened

Contact us

Prefer to write us directly? Use the form below (opens your email app) or email cleaner@wedconan.xyz.

Or copy: cleaner@wedconan.xyz